Passenger feedback wanted in survey by Transport for Wales Rail and Cardiff University

TfW Rail and Cardiff University have collaborated to look at how passengers have experienced, interacted and engaged with rail services in Wales. The aim of this collaboration is to guide service improvements to directly support passengers needs. If you’re a regular rail user, your feedback would be greatly appreciated.

The survey will ask you about how you have experienced TfW rail services at different journey stages and how you have interacted with rail services (e.g. with personnel, other passengers and self-service features). Additionally, the survey will ask you about how satisfied you are with rail services and your attitudes towards engaging with it (e.g. using rail services in the future). By looking at how these topics relate to each other, TfW will be able to develop strategies that focus on supporting aspects of rail services that are important to passengers and how they use it.

The survey collects responses on a different platform (Qualtrics), which stores data following GDPR compliant information and the identity of all respondents are anonymous. Whilst answering the survey, all responses are encrypted using TLS encryption (also known as HTTPS encryption) meaning that responses are securely collected by Qualtrics. Additionally, this data is stored following Cardiff Universities own internal guidelines for ethical data collection and storage that are also GDPR compliant. No third parties will have access to responses, meaning that only TfW Rail and Cardiff University will have access to the data. Responses are anonymised, and no personal information is asked in the survey.

For your participation, you can be entered into a prize draw to receive a Love2Shop voucher (1 x £100, 1 x £75, 1 x £50, 3 x £25) by entering your email address at the end of the survey and this email will not be linked to your responses. 


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